RO Technician App and Service Job Management
Running an RO service business means managing people on the move. Complaints come in by phone and WhatsApp, technicians are spread across the city, and at the end of the day you still have to ask: Which jobs are done? Which parts were used? Who collected cash?
RO Service Pro connects the office and the field. You create and assign service jobs, and your field technicians accept jobs, navigate to customer locations, record parts replaced, collect digital signatures and complete jobs on their phones.
Technician Workflow
Real-Time Mobile Job Portal- Mobile Job Queue: Accept & navigate
- Parts Inventory: Auto-stock deduction
- Digital Signatures: On-glass signoff
- GPS Navigation: Geotagged addresses
How a service job works in RO Service Pro
Complaint & Assignment
Complaint comes in. Open the customer's record to see machine details (brand, model, serial, installation & warranty dates) and service history. Create the job and assign it to a technician.
Accept & Navigate
The technician accepts the job on their phone and navigates to the customer's location. At the site, the technician records diagnosis, parts replaced, before/after photos and labour charges.
Signoff & Invoice
The customer signs digitally on the technician's phone. Job is completed, spare parts stock is automatically deducted, and an invoice is generated in one click.
Built for the RO technician's phone
The technician portal is web-based and works on Android and iPhone as a web app (PWA). Technicians don't need a Play Store or App Store download. Technicians only see what they need: their jobs, the customer's address and machine, and the steps to close the job.
On the Growth and Premium plans, technician GPS geotagging and coordinate navigation help technicians reach the right house, and help you see where work happened. Premium adds customer GPS geotagging with pinpoint turn-by-turn navigation.
Spare parts that track themselves
RO Service Pro comes pre-seeded with common RO parts: membranes, booster pumps, sediment filters and SMPS adapters. When a technician records a part on a job, stock is deducted. Basic spare parts inventory starts on Starter. Growth adds low-stock alerts, so you reorder membranes before you run out.
Invoices and payment records from the job
When the job is done, generate an invoice from it with one click and send the PDF link to the customer on WhatsApp. Record whether the customer paid by UPI, card or cash. Reports show technician cash collections, so you know what each technician collected. GST invoices with CGST/SGST split are on Growth and Premium.
RO Service Pro records payments. It is not a payment gateway for your customers' payments.
Know how your team is performing
Reports show technician productivity, technician cash collections, monthly revenue and customer retention across branches. Use them to see who closes the most jobs, which areas take the most time, and whether repeat customers are coming back.
Team size by plan
| Plan | Price | Technicians / Staff | Technician Features |
|---|---|---|---|
| Free | ₹0 | 1 | No technician app. Owner-run tracking: 20 jobs and 10 invoices per month |
| Starter | ₹499/month | 3 | Technician assignment and mobile dashboard, unlimited jobs, basic spare parts |
| Growth | ₹999/month | 10, up to 3 branches | Technician mobile app workflow, GPS geotagging and navigation, low-stock alerts, role-based permissions |
| Premium | ₹3,999/month | Unlimited | Everything in Growth plus AI service and troubleshooting assistant, unlimited branches |
Get started in a day
Create a free account with your mobile number. Import your customers (Customer Import is available on all plans, including Free), add your technician and assign the first job. If you'd like help, message us on WhatsApp or visit our contact page.
Also read: RO AMC management software for scheduling AMC visits your technicians will complete.
Frequently asked questions
Do technicians need to download an app from the Play Store?
RO Service Pro's technician portal is web-based and works on Android and iOS as a web app (PWA). Technicians do not need to download it from the Play Store or App Store.
Which plan includes the technician app?
Technician assignment and the mobile dashboard start on the Starter plan (₹499/month). The full technician mobile app workflow with GPS geotagging is on Growth (₹999/month) and Premium.
What can a technician do on their phone?
Technicians accept jobs, navigate to customer locations, record parts replaced, collect digital signatures and complete jobs on their phones.
Does the stock update when a technician uses a part?
Yes. When a technician records a part on a job, stock is deducted. Spare parts inventory starts on Starter, and low-stock alerts are on Growth and Premium.
How many technicians can I add?
Free allows 1 technician or staff member, Starter 3, Growth 10 and Premium unlimited.
Can I try it with my technicians before paying?
Yes. Every new account gets a 14-Day Growth Trial with no credit card. After the trial, more than 50 customers needs a paid plan. Your data is never deleted.